Devi Prasad Kotni, V. V., and Venkateswarlu Karumuri. “An Empirical Study on the Identification of Salesforce Engagement Drivers: A Study of Selected Retail Outlets in Visakhapatnam”. Prabandhan: Indian Journal of Management 7, no. 7 (February 18, 2015): 31–45. Accessed October 22, 2025. https://www.indianjournalofeconomicsandresearch.com/index.php/pijom/article/view/59340.