Makkar, U. and Kumar, H. (2011) “Impact of Implementation of Balanced Business Score Card (BBSC) on Organizational Effectiveness : A Case Study of Bharat Sanchar Nigam Ltd (BSNL)”, Prabandhan: Indian Journal of Management, 4(1), pp. 17–35. doi: 10.17010/pijom/2011/v4i1/62081.