Devi Prasad Kotni, V. V., and Venkateswarlu Karumuri. 2015. “An Empirical Study on the Identification of Salesforce Engagement Drivers: A Study of Selected Retail Outlets in Visakhapatnam”. Prabandhan: Indian Journal of Management 7 (7):31-45. https://doi.org/10.17010/pijom/2014/v7i7/59340.