PRAGEETHA RAJU, G.; KULKARNI, Smita. Developing Competencies for Middle Level Managers Across Functional Areas - A Study in an Indian BPO. Prabandhan: Indian Journal of Management, [S. l.], v. 4, n. 10, p. 42–55, 2011. DOI: 10.17010/pijom/2011/v4i10/62631. Disponível em: https://www.indianjournalofeconomicsandresearch.com/index.php/pijom/article/view/62631. Acesso em: 22 oct. 2025.