UPPAL, R. K. Transformation in Banks in a Highly Competitive E-Age Through E-Services - An Empirical Study. Prabandhan: Indian Journal of Management, [S. l.], v. 4, n. 3, p. 17–30, 2011. DOI: 10.17010/pijom/2011/v4i3/62371. Disponível em: https://www.indianjournalofeconomicsandresearch.com/index.php/pijom/article/view/62371. Acesso em: 22 oct. 2025.