MAKKAR, Urvashi; KUMAR, Harinder. Impact of Implementation of Balanced Business Score Card (BBSC) on Organizational Effectiveness : A Case Study of Bharat Sanchar Nigam Ltd (BSNL). Prabandhan: Indian Journal of Management, [S. l.], v. 4, n. 1, p. 17–35, 2011. DOI: 10.17010/pijom/2011/v4i1/62081. Disponível em: https://www.indianjournalofeconomicsandresearch.com/index.php/pijom/article/view/62081. Acesso em: 22 oct. 2025.