Prageetha Raju, G. and Kulkarni, S. 2011. Developing Competencies for Middle Level Managers Across Functional Areas - A Study in an Indian BPO. Prabandhan: Indian Journal of Management. 4, 10 (Oct. 2011), 42–55. DOI:https://doi.org/10.17010/pijom/2011/v4i10/62631.